Contact Us

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We're here to answer your questions.

Our customer care representatives are available to answer your questions Monday through Friday, 8:30am to 6:00pm ET. 

Phone – 1-800-432-4966 or 412-881-4900, x 1
Fax – 412-881-4898

Mailing Address:
400 Lydia Street, Suite 300
Carnegie, PA 15106

If you are unable to reach us during regular working hours, please call us at our alternative phone number 412-618-5919 or fill out the form below and one of our customer care representatives will get back to you as soon as possible.

To give our employees an opportunity to spend time with family, VBA will be closed on the following holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the Friday after Thanksgiving and Christmas.

2023 Holiday Observations

Monday, January 2
Monday, May 29
Tuesday, July 4
Monday, September 4

Thursday, November 23
Friday, November 24
Monday, December 25
Monday, January 1, 2024


We will be open with abbreviated office hours from 8:30 a.m. to 12:30 p.m. on Friday, December 22 and Friday, December 29.