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FAQs

We're here to answer your questions

Vision plans can be complicated. We get that. That’s why we’re providing answers to the most commonly asked questions.

About VBA Solo
Using VBA Solo
Purchasing Plans for Friends and Family
General Member Information
Member ID Number
Member ID Cards
Claims and Benefits
Bill from Doctor
Explanation of Benefits (EOB)
Providers
Find an In-Network Provider
VBA In-Network Providers
Plan Details
Elective Contact Lenses
Contact Lens Fit
Frame Selection
Copays
Medical Eye Exam vs. Vision Care Exam
Exchanges, Refunds and Warranties
Refunds
Change Plans After Enrollment
Warranties, Guarantees and Exchanges